Stephen has broad management experience in the technology industry as an entrepreneur, manager, active investor and advisor for emerging information technology and telecommunications companies for over twenty-five years. He has led hardware and software products and services companies and divisions, working across many functional areas including technology and engineering management; operations; and sales and marketing strategy.

Prior to joining Pilot House Ventures, Stephen was co-founder and Senior Vice President of Operations for Road Runner LLC, the high-speed data joint venture between MediaOne (now Comcast), Time Warner Cable, Compaq (now HP) and Microsoft. In this role, he grew numerous operational functions, as well as other areas of the business including deployment, program management, quality assurance, customer care, and regional operations. He also served as Vice President of Operations and Technology for MediaOne Internet Services, as well as for Continental Cablevision.

Before joining Continental Cablevision, Stephen was General Manager of the AT&T Interchange Online Network division. Stephen also held senior positions at Shiva and Index Technology, within the marketing, operations and technology functions.

He currently serves on numerous Board of Directors.

Stephen holds a Masters of Business Administration from Southern New Hampshire University and a Bachelor of Science degree from the University of Hartford.

Mr. Temlak has a long history of improving the satisfaction of both customers and employees by exceeding their current and future needs for program, content, service and systems implementation. Mr. Temlak specializes in finding ways to reduce operating budgets while improving the overall levels of Customer Service. This has been accomplished through coordinated planning, process improvement and technology augmentation over his 20 year career in a variety of technical and leadership positions.

Seeking a way to maximize his skills and offer his experience to a wider audience, David founded a consulting practice focused squarely on helping others improving their customer service capabilities. Together with Jeff King, the former president of Road Runner, one of the original and most successful high speed ISP providers, they formed Speaking of Customer Service, LLC.

Prior to founding Speaking of Customer Service, LLC, David served as the SVP of Customer Service for SupportSoft. There he helped build Support.Com, a premier residential remote PC repair service. Support.com now uses almost 400 “work from home” agents and received the only 5 Star rating for remote PC repair services from Network World in 2007.

Mr. Temlak previously served as VP, GVP and eventually SVP of Customer Care at Time Warner Cable and Road Runner. There, he was ultimately responsible for providing support to TWC 13+ million customers for all three of their product lines (Video, HSD and Phone). In those positions, he helped TWC/Road Runner win multiple JD Power awards for providing the highest customer satisfaction among residential and commercial high-speed Internet and telephone service providers.

A graduate of Boston’s Northeastern University, Mr. Temlak holds a Bachelor of Science degree in Electrical Engineering with an Option in Computer Science. It was as a co-op student at Northeastern that David first gained an appreciation for how the working world differed greatly from the academic world (hint: Customers are rarely part of the academic equation).

An experienced Senior Manager and team leader, having worked for some of the largest names in Telecommunications over a 18 year career including Telewest, AT&T, BT, BulldogDSL, and as an independent consultant for ntl:, Telewest, Wanadoo/FT, and Monaco Telecom. Graham is today also on the board of several companies in Media and Telecomms.

An experienced entrepreneur he was an Executive Director and Director of Technology for Bulldog DSL. Prior to Bulldog DSL Graham held senior positions at Telewest where he was Director of Technology and was responsible for the development of the UK Networks, Digital TV Services and the Blueyonder High Speed Internet service.

Graham has extensive knowledge of UK and European regulatory practices in the delivery of Telecommunications services having worked extensively with OFTEL and OFCOM. He has also worked within the European standards bodies.

Meredith Flynn-Ripley has spent the majority of her career building and leading new companies. Prior to MediaFriends, Meredith served as president and CEO of three private software companies in the Boston area: Stargus (now ARRIS), a broadband cable network management software company with customers such as Time-Warner Cable and UPC; Seaport Software Solutions (now part of Microsoft), a company specializing in application delivery and management technology for Fortune 100 enterprises; and Into Networks, which provides a software-on-demand technology platform designed exclusively for broadband networks.

Meredith was a founding member of Road Runner, the high speed data joint venture of Time Warner, MediaOne (now Comcast), Microsoft and Compaq (now HP), where she served as vice president of Corporate Development. Prior to Road Runner, Meredith was vice president of Product Development at MediaOne Broadband Internet Services. In that position she was responsible for product management of MediaOne Express, the company’s high speed data service, and DiveIn its local online programming initiative.

Earlier in her career, Meredith held senior management positions at US WEST Communications, including head of Content Strategy for the Interactive Television trial in Omaha. She pioneered the interactive media and technology space starting back in 1985 at Ogilvy & Mather Interactive, working with clients such as American Express and AT&T in mediums including online services and interactive television.